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Responding to a Battered Woman

The questions we ask, and more importantly, the statements we make reflect an underlying attitude that we hold about domestic violence and about the battered woman. To be of any help we need to convey a sense of advocacy, trust, respect, concern and of being nonjudgmental.
Respect Confidentiality

Statements:
Assure her you will not discuss issues with family or with husband/partner
Assure her you will not discuss issues with co-workers
Assure her you will not call police without her knowledge
Reporting suspected child abuse must be done up front
"I won't put anything in your file/record that you don't want me to" (suspected child abuse is the exception here).

Questions:
"The injuries you have appear to be very similar to injuries I see in women who have been battered by their partner.....Can we talk privately??"

Believe and Validate Her Experiences

Statements:
"That must have been awful for you!"
Communicate that you understand

Questions:
"You seem scared and angry, can you tell me what happened?"
"How were you hurt?"
"Has this happened before?"
"How badly have you been hurt in the past?"

Acknowledge the Injustice

Statements:
"No one deserves to be beaten, no matter what they do!"
"You did not ask for this!"
"I understand that you are blaming yourself, but I will not blame you."
"You can make someone angry, but you can't make them hurt you."
"What happened to you is NOT your fault!!"
"Sometimes violence happens for no reason at all."

Respect Her Autonomy

Statements:
"You can make your own decisions."
"If you go back, will you be safe?"
"You need to do what you feel is best."
"I trust your judgment."
"You are the best judge of your own safety."
"We will be here for you"

Help Her Plan Her Future Safety

Statements:
"What have you tried in the past to be safe?"
"Is it working?"
"How long does it work?"
"What does he do before he gets violent?"
"If you need to get out, where can you go?"
"In the future, can you stash some money away, an extra set of keys, clothes, etc.?"
"Is there a neighbor/friend you can use to signal if something is wrong?"

Promote Access to Community Services

Give them the hotline number for the local shelters.
Inform them of where and when women support groups meet.
Let them know what the shelters provide.
Ask if they want to talk to someone from the shelter.
Ask if they have a safe place to stay.
Ask if they want a counselor to help them deal with the stress of abuse.

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